Exchange policy

At Ravayaa, we want you to love your purchase! If you’re not fully satisfied, you can request an exchange under the terms below.

Eligibility for Exchange

  • Exchanges are accepted within 7 days of delivery.

  • Items must be unused, unwashed, and in original packaging with all tags attached.

  • Sale or discounted items are not eligible for exchange.

How to Request an Exchange

To request an exchange:

  1. Contact us within 7 days of receiving your order.

  2. Provide your order number and reason for exchange.

  3. Once approved, send the item back to us using any reliable courier service.

Exchange Conditions

  • Customers are responsible for return shipping costs unless the item received was damaged or incorrect.

  • After inspection, we’ll send the replacement item or issue store credit (as applicable).

Damaged or Wrong Items

If you receive a damaged or wrong product, please contact us within 48 hours of delivery with photos. We’ll arrange a quick replacement at no extra cost.